All deliveries are made using the Royal Mail Standard small or large letter service.
I hope our customers are delighted with every purchase, but if you’re unhappy for any reason you have 14 working days to return the item(s).
To arrange a return, please use our Contact for detailing the items you’ll be returning and the reason why.
Products must be returned in their original packaging, undamaged and “as new” unless, of course, that damage in transit is the reason for the return (if this is the case, I would appreciate it if you could take photographs of the damage on the items arrival and send them to me along with your returns request).
If the error is mine and you have received the incorrect item, your goods have been damaged in transit, or they are faulty in some way, I can refund postage costs for the return. In all other cases, the customer is liable for all return postage costs, and understand that they return items at their own risk.
We strongly recommend obtaining a proof of postage certificate, and additional insurance, wherever necessary, to cover the value of the goods being returned, as I cannot refund products that have been lost or damaged in transit.
I will process your refund or replacement as soon as possible – usually within 5-7 working days of receipt of the returned item.
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